Help:
After you've won or bought
Congratulations! Now that you’ve won an Auction or bought a Buy Now item, it’s time to complete the purchase so you can enjoy your new item as soon as possible.
What do I do next?
The steps are…
- Complete checkout.
- Make contact with the seller & confirm your details.
- Pay for your item, then inform the seller you’ve paid.
- Arrange collection or wait for delivery.
- After you’ve received the item, send feedback to the seller.
Here’s a helpful guide to all the steps to completing your purchase.
Quick tips
- Make contact with the seller as soon as you can
To confirm your details and help you to receive the item as quickly as possible.
- Always respond quickly and politely with sellers
Encourages the seller to work with you to resolve any issues or misunderstandings that may occur and complete the sale as soon as possible.
- Check your item’s status in Ad Tools
Helps you track where the sale is at. Marking the step as you complete it will inform the seller what their next step is.
Having difficulties with the purchase?
Sometimes things can get a bit tricky if you’re having trouble closing the sale with the seller.
Check out our tips on how to handle the purchase if you,
- are having difficulty contacting the seller
- have paid for an item but have not received it
- have received the item but it’s not as described.
Common questions
- Can I cancel my purchase after I have won an Auction or bought an item?
No.When you buy an item you enter into an agreement to purchase the item from the seller. Pulling out of a sale may result in the seller giving you negative feedback. Take look at what your options if you no longer want the item.
