Help:
Communicating with sellers
Spend time communicating with the seller before and after a sale to make sure you're happy with what you buy and to receive the item as quickly as possible.
Don’t forget to check the feedback from buyers who have previously purchased from the seller.
Tips on talking to sellers
Always ask politely and respond quickly. This encourages the seller to work with you to negotiate the sale, resolve any misunderstandings that may occur and to complete the sale as soon as possible
Talk to sellers before you bid or buy
For items listed via a:
- Auctions and Buy Now ad
Ask the seller questions on tradingpost.com.au.
- Classified ad
Talk to sellers directly by phone to ask them questions.
Why talk to sellers?
Communicate with a seller before you buy to help you:
- know what you’re getting and the condition it’s in
- get to know the seller so that you’re comfortable buying from them
- organise the payment and delivery option that suits you
Contact the seller after the sale
The seller’s contact details will be sent to you via email when you’re the winning bidder of the Auction or if you’ve bought an item through a Buy Now ad.
Make sure you then contact the seller via email to:
- verify your contact details
- confirm how to you’d like to pay for the item
- organise to receive or collect the item.
Find out how to complete the sale after you’ve bought or won an item to help you receive your item as quickly as possible.
Having trouble communicating with the seller?
Allow between 3 and 5 days for the seller to contact you. During that time, you might like to try emailing the seller to let them know that you want to complete the sale.
Sometimes completing the sale can get a bit tricky if you’re having issues with the seller.
Take a look at how to handle problems with sellers if:
- you’re having trouble making contact
- negotiating how to close the sale
- you haven’t received the item
- you have received the item, but it’s not as described.
