What is the Tradingpost.com.au Good As Gone Guarantee?

We’re so confident that you’ll sell your item on tradingpost.com.au in 4 weeks that if you don’t we’ll give you a full refund on the total cost of your ad.

Who is eligible for a refund?

All private sellers are eligible to claim a refund under the Tradingpost.com.au Good As Gone Guarantee for any item that has been listed for sale on tradingpost.com.au on or after 24 August 2011 and is not sold in 4 weeks.

Ads placed by businesses who have signed a current commercial Tradingpost Advertising Contract are ineligible for refunds under the Good As Gone Guarantee.

How will I know if I am eligible to claim a refund?

Once you’ve placed an ad, we will email you a weekly report of how your ad is performing. This email will notify you when you are eligible to claim a refund. You can also log into your account at anytime to see a summary of your live ads and which are eligible for a refund. Once the ad is eligible for a refund, you will have 4 weeks to claim it.

What ad types are eligible for a refund?

Refunds can be claimed on all Classified and Buy Now ads, including Standard and Get Noticed! ad packages.

What happens if I upgrade my ad to a Get Noticed! package after I have first listed it?

If you initially list your item with a Standard ad package and choose to upgrade it to a Get Noticed! package in the first 4 weeks that your ad is live, you can claim a refund on the full amount you’ve paid. The ad will become eligible for a refund 4 weeks after the date that the ad was first placed – not 4 weeks after you upgraded it.

Example 1: You list your $600 bicycle on tradingpost.com.au for a $19.95 fee. After 2 weeks you want to increase your ad views so you decide to spend $2 to upgrade your ad to a Get Noticed! Package. If your bicycle has not sold 2 weeks later, you will be eligible to claim a $21.95 refund under the Tradingpost.com.au Good As Gone Guarantee.

Example 2: You list your $200 lawn mower on tradingpost.com.au at no cost (items priced under $500 are free to sell on Tradingpost - excluding live animals, and a fair use policy applies). After 4 weeks you want to increase your ad views so you decide to spend $20 to upgrade your ad to a Get Noticed! package. If your mower has not sold 1 week later, you will be eligible to claim a $20 refund under the Tradingpost.com.au Good As Gone Guarantee.

How do I claim a refund?

Once an item is eligible for a refund, you will need to complete and submit the Tradingpost.com.au Good As Gone Guarantee claim form online within 4 weeks. To access the form you will need to click on the ‘claim refund’ link in the weekly report email you will receive every 7 days about your ad’s performance.

Alternatively, you can claim a refund via your Tradingpost account by following the instructions below:

1. Sign in to your account
2. Once successfully signed in, select 'Live Ads' from the menu bar on the left.
   

   

3. Next to your ad details, select the orange Good as Gone Guarantee ‘Claim refund’ button on the right.
   

   

4. Tick to confirm the item has not been sold and click the ‘Submit refund request’ button.
   

   

How long will it take for my refund to be processed?

Once you have submitted your Tradingpost.com.au Good As Gone Guarantee claim form, please allow 10 business days for the cost of your ad to be refunded to your credit card.

What if I don’t receive my refund?

If you haven’t received your refund after 10 business days, please call us on 13 26 26.

How long will I have to claim a refund?

From the date that your ad becomes eligible for a refund, you will have 4 weeks to claim a refund under the Tradingpost.com.au Good As Gone Guarantee. At the end of the 4 weeks (8 weeks after your ad has been live), you will no longer be eligible to claim a refund on that item – even if you upgrade your ad.

What if I miss the 4 week deadline to claim a refund?

If you don’t claim your refund within the 4 weeks specified you will forfeit the right to claim your refund. So make sure you read your emails from us and regularly log into your account so you don’t miss out. Your ad will remain live on tradingpost.com.au until you
remove it.

Can the cost of my ad be refunded to another credit card or via another payment

The cost of your ad can only be refunded to the credit card that was used to pay for the ad. No other payment methods such as cheque or bank transfer can be used.

What if my credit card has expired or been cancelled since I placed my ad?

If your credit card has expired or been cancelled since you placed your ad, please call us on 13 26 26.

What happens to my ad after I claim a refund?

Even if you claim a refund, we’re still committed to selling your item so your ad will remain live on tradingpost.com.au until you
remove it.

Is there a limit to the number of items I can claim a refund on?

We’re so confident that you’ll sell your item in 4 weeks that we’re happy to offer you a refund on any item you list on tradingpost.com.au that doesn’t sell in this time. That’s the Tradingpost.com.au Good As Gone Guarantee.

What if I remove my item from the site?

If you remove your item from tradingpost.com.au for any reason in the first 4 weeks that the ad is live, you won’t be able to claim a refund.

How do you check that I haven’t already sold my item?

There is no way for us to check if you’ve already sold your item when you claim a refund under the Tradingpost.com.au Good As Gone Guarantee. We’re honest about our guarantee and we hope you are too.

Are there any tricks or conditions?

No. We just ask that you give us 4 weeks to try to sell your item.