Disputes between members

The Trading Post® is not liable for any disputes that may arise, nor does it take any responsibility for any requests for refunds, as this responsibility lies entirely with the seller.

Members’ responsibility to resolve disputes
If a dispute does arise between buyer and seller, the responsibility for resolution of the issue rests solely with the buyer and seller.

Communication between members
Any disputes that arise during the sale and transaction process may be resolved quickly and efficiently via open communication between the buyer and seller. If a member has any questions complaints, or issues regarding a sale and/or transaction, they must direct their queries to the other party.

See issues with buyers or issues with sellers for further details of how to resolve trading issues.

Unresolved issues between members
If a problem cannot be resolved following direct communication and negotiation between the buyer and seller, a dispute may be raised by either party with the Trading Post®.

Raising a dispute

While the Trading Post® will endeavour to help members involved in the dispute by assisting them to reach a mutually agreeable outcome, the Trading Post® will, at all times, remain neutral throughout the entire dispute.

Some actions that the Trading Post® may take following the outcome of a dispute between a buyer and seller include:

• issuance of a warning;
• cancellation of ad(s) (without notice);
• restriction of account privileges (limitations on account privileges limits may be placed on an account in advance of suspension);
• removal of any existing bids;
• suspension of an account;
• termination of an account; and/or
• forfeiture of listing/success fees on cancelled ads.

If required, the Trading Post® will comply with any investigations by law enforcement agencies.

Role of the Seller

Selling items on Trading Post® Online is done so solely at your own risk. Furthermore, any transactions or contact with other members of Trading Post® Online is conducted entirely at your own risk.

Complying with selling requirements

Complying with the requirements listed below will significantly reduce the likelihood of buyer dissatisfaction, and subsequently will minimise the likelihood of any disputes arising. Furthermore, compliance will also ensure that the transaction is completed in a timely manner.

• Ad details.
  Responsibility for details that appear in an ad on Trading Post® Online rest solely with the seller. The seller must ensure that the ad details (heading, text description and photographs) accurately represent the item for sale. False, misleading, or inaccurate descriptions will likely lead to buyer dissatisfaction, and subsequently delay completion of the transaction.
• Complying with law.
  It is the seller’s responsibility to ensure that items they list do not violate any law. Any known breach will result in the Trading Post® removing the ad from the website. Read prohibited items for further details.
• Complying with the Intellectual Property Rights of Third Parties.
  The seller must ensure that the listed item does not breach any copyright, trademark or other intellectual property rights of a third party. Any known breach will result in the Trading Post® removing the ad from tradingpost.com.au.
• Honouring the Transaction Contract (Supplying the Item described in the ad)
  Listing an item is a commitment to sell. The seller cannot fail to deliver an item after payment has been accepted. The seller must not refuse to accept payment for an item after the buyer has made a commitment to purchase. The seller may not withdraw an item because it has not achieved the price expected. The seller must send the described item to the buyer in a timely manner.
• Ensuring that an Item is not listed multiple times.
  Sellers must not list multiple ads for the same item to Trading Post® Online. See Rules for Ads.
• Complying with the Trading Post’s Terms of Use.
  Sellers must be familiar with, and comply with, the Trading Post’s Terms of Use before listing an ad.

Seller’s responsibilities

In the event that a dispute does occur, the seller must comply with the following:

• Communication with the buyer.
  Disputes can be resolved quickly and efficiently via open communication with the buyer. Any question, complaints or issues regarding a sale and/or transaction must be directed to the relevant buyer. See further details on how to resolve issues with buyers.
• No Collaboration/Collusion with the Buyer.
  Sellers must not offer to sell items listed with Auctions or Buy Now ads outside of Trading Post® Online.
• Ethical Conduct.
  While communicating with the buyer, the seller must not enter into behaviour that is deemed to be defamatory, libellous, offensive, threatening, harassing, or profane.
• Confidentiality.
  The seller must not use any contact details of the buyer (addresses, email addresses, phone numbers or other information capable of personally identifying the buyer) outside of this dispute process.
• Refunds.
  The responsibility for any refund rests solely with the seller.

Role of the Buyer

Buying on Trading Post® Online is done so solely at your own risk. Transactions and any contact between you and other members of Trading Post® Online are conducted entirely at your own risk. The details displayed on Trading Pos® Online are provided for informational purposes only, and does not constitute an endorsement by the Trading Post® of any ad or member.

Complying with buying requirements (as above)

Complying with the following requirements will reduce the likelihood of seller dissatisfaction, and subsequently will minimise the likelihood of disputes arising. Furthermore, compliance will also ensure that the transaction is completed in a timely manner.

• Honouring the Transaction Contract (Payment).
  A contract of sale will be formed immediately between the buyer and the seller once the buyer makes a commitment to purchase. This commitment is binding, and consequently, buyers must pay for the items that they commit to purchase in a timely manner.
• Complying with law.
  It is the buyer’s responsibility to ensure that any items purchased do not violate any law. Read prohibited items for further details.
• Complying with the Trading Post’s Terms of Use.
  Buyers must be familiar with, and comply with, the Trading Post’s Terms of Use before purchasing an item.

Buyer responsibilities

During the dispute,process the following behaviours are expected of the buyer

• Communication with the Seller.
  Disputes can be resolved quickly and efficiently via open communication with the seller. See further details on how to resolve issues with sellers.
• No Collaboration/Collusion with the Seller.
  Buyers must not offer to buy items listed with Auctions or Buy Now ads outside of Trading Post® Online.
• Ethical Conduct.
  While communicating with the seller, buyers must not enter into behaviour that is deemed to be defamatory, libellous, offensive, threatening, harassing, or profane.
• Confidentiality.
  The buyer must not use any contact details of the seller (addresses, email addresses, phone numbers or other information capable of personally identifying the seller) outside of the dispute process.

Buyers must be aware that the responsibility for any refund rests solely with the seller.

Related topics

Resolving issues with buyers
Resolving issues with sellers
Raising a dispute
Feedback & ratings
Rules & Policies