Unfortunately, sales don’t always go to plan, even when someone has agreed to buy from you. If you’re having trouble completing a sale, we suggest you follow the steps below in the order listed.

Extra tips for specific situations

1. Can’t contact the buyer

   We reckon 5 business days is a reasonable amount of time to allow the buyer to contact you.
   If you’re getting edgy, the following things are okay during this time.

   • Email the buyer to let them know you are ready to complete the sale.
   • Check your email settings, particularly if you or your ISP use a spam filter, to make sure you receive their email.
   • Send the buyer an email from an alternative email address.
   If after 5 business days the buyer has not been in touch, you might want to:
   • send a 2nd Offerto the next highest bidder if it was an Auction item
   • relist your item and have a go at selling it again.

   Don't forget to use feedback & ratings to comment on your experience with the buyer.

   Buyer refuses to buy
   A buyer is obligated to purchase the item from you at the agreed price and subject to any agreed payment and delivery terms if they win the Auction, accept a 2nd Offer or commit to a Buy Now item.
   
   Most buyers will want to resolve the situation to retain a good online reputation… even if they no longer want the item. So use the steps above and try to work with the buyer to come to a fair agreement.

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