Help:
Responding to questions
Buyers can ask you questions about the item you’re selling via tradingpost.com.au.
Responding promptly, honestly and clearly to a question:
- might help the buyer decide more quickly if they’d like to purchase your item
- may help you achieve a sale from a buyer who is looking at ads for similar items
- shows you are a reliable seller – important when it comes time for the buyer to provide feedback on their transaction with you.
Will the buyer be able to tell who I am?
The only detail about you that the buyer will be able to see is your username and feedback rating. Likewise, you will only see the buyer’s username and feedback rating.
Names, addresses and email addresses remain private until you successfully sell your item; that is when the buyer:
- is the winner of the Auction
- commits to purchasing through a Buy Now ad.
Can everyone who looks at my ad see the question?
You can either:
- keep their question and your answer private, or
- publish both their question and your answer in your ad for the benefit of other potential buyers who might want to know the same information.
It’s completely up to you.
How do I know if a buyer has asked me a question?
Trading Post emails you whenever a buyer asks a question about your online ad, so remember to check your email regularly. Questions are also flagged in your My Messages page in Ad Tools®.
How do I respond to a question?
- Sign in to Ad Tools® and go to your My Messages.
- Here, you can see the ad a buyer has asked a question about.
- Click on the ad to read the question.
- Then just click the Respond button and type your answer into the space provided.
- You can also choose to publish the information in your online ad for other potential buyers by checking the Post this response… checkbox.
If you would prefer to keep the information private, simply leave the box unchecked.
- Lastly, click Send Reply.
- The buyer will receive an email from tradingpost.com.au to let them know you have responded to their question.
Related topics
Feedback and Ratings
Ad Tools
Checking My Messages
Buy Now
Auctions
