Help:
Removing ads
If you’ve sold your item, or if things don’t go to plan and you may need to remove your ad or end your Auction early.
Legitimate reasons for removing an ad or ending an auction include:
- Your item has been sold
- your item has been lost or broken
- your item is no longer available for sale
- there was a mistake in the ad or the price
Can I remove my ad?
Rules apply to removing ads according to the type of ad you placed.
| Classified ads | You can remove your ad at any time if you’ve got a legitimate reason. If you’ve sold your item, you must remove your ad. When you’ve removed it, it’ll appear in your “sold” items folder. |
Buy Now ads |
You can remove your ad at any time if you’ve got a legitimate reason. |
Auctions |
You can remove your ad if you’ve got a legitimate reason and one of the following situations applies:
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Unacceptable cancelling of Auctions
You can’t remove your ad just because your item has failed to reach a selling price you were hoping for. Trading Post® monitors removed ads carefully and we’ll investigate any removals that we suspect have been made without a legitimate reason.
If we suspect you’ve removed your ad or listing without a legitimate reason (or if it contravenes our Terms of Use), we’ll contact you to discuss further actions..
How do I remove my ad?
Removed ads are taken off the site immediately.
- Sign in to Ad Tools® and click on Active ads to go to your Selling page.
- Find the ad you want to remove and select it.
- Next to the ad, click on the link Remove ad.
What happens after I remove my…
Auction |
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Buy Now ad |
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Classifed ad |
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Common questions
- Can I un-remove my ad?
No. If you change your mind after you remove your ad, you'll need to relist your ad or create a new one.
- Can I get a refund?
No. Removing your ad does not entitle you to a refund.
- What if buyers have placed bids on my item?
Any bids will be automatically removed and bidders will receive an email letting them know that your Auction has been removed.
Other questions?
If your enquiry has not been answered in our help pages or FAQs, please contact Trading Post Online Support.
