Help:
Feedback withdrawal
Buyers and sellers can withdraw feedback they have left for another trader on Trading Post® Online if both parties agree to the withdrawal.
About Feedback Withdrawals
- When feedback is withdrawn, the feedback is removed and the member’s rating is recalculated.
- Either the buyer or the seller can apply to withdraw feedback, however both parties must agree before it is withdrawn.
- A request to withdraw feedback can be made only once. Therefore, the buyer and seller should communicate first to make sure both are in agreement before the request is made.
- Feedback may be withdrawn within 120 days of the last feedback being provided.
- A Feedback Withdrawal request must be accepted within 7 days. If, after 7 days, the request has not been accepted, it will be automatically rejected.
- If a request to withdraw feedback is rejected, the buyer or seller may not apply again to have feedback withdrawn for the same item.
- Once feedback has been withdrawn, the buyer and seller cannot provide feedback again for the same item.
How do I request a Feedback Withdrawal?
Requests for Feedback Withdrawal can be made only once per item, so before applying, it’s a good idea to contact the other party to sort out any unresolved matters and ensure they will agree to your request.
- Go to the Feedback Withdrawal form.
- You will need to enter:
- the Item Number for the item for which you want to feedback withdrawn, and
- a reason for having the feedback withdrawn.
- Click Send Request and then OK to confirm your request.
- An email will be sent to the other party.
Our Trust & Safety team carefully monitors requests for Feedback Withdrawal to ensure that matters are conducted fairly and honestly, and that Trading Post® Online remains a safe and enjoyable place for members to trade.
How do I accept or reject a request for Feedback Withdrawal
You have 7 days to respond to a request for Feedback Withdrawal. Once you accept or reject the request, feedback cannot be provided again for that item.
Note: If you do not respond within 7 days, the request will automatically be rejected.
- Sign in to Ad Tools.
- Select the item listed in My Messages to view the message from the member who has requested feedback withdrawal.
- The member’s reason for requesting the withdrawal displays along with all feedback provided for the item.
- Indicate that you either agree or disagree with the request to withdraw feedback and then click Continue.
- The other member will be notified of your decision via email and all feedback and the associated rating will:
- be removed if you agreed with the request
- remain if you disagreed with the request.
