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Help: Manage ads & sales

manage adsThe Selling section of your Ad Tools allows you to manage and keep track of:

  • your Active ads
  • items you've sold
  • draft ads

To manage your ads, simply sign in to Ad Tools. From here you can see an Overview of your buying and selling activity.


Selling Summary

The Selling Summary allows easy access to:

  • Active ads
    Monitor the sale of your items and renew
    Classified ads for items you haven’t sold.
  • Sold items
    Check whether the buyer has completed checkout and
    payment.

Active ads

You can find all the current ads you’ve listed on Trading Post® in Active ads. We’ve even split out particular active ads you might like to track separately:

  • Ads ending today
    Find items that are about to sell so you can complete the sale or those items which haven’t sold so you can easily relist the ad when it expires.
  • Ads with bids
    Monitor bidding activity on your Auctions to track who you’re selling to.
  • Classified ads awaiting renewal
    It’s easy and it’s FREE to renew a Classified ad for an item you haven’t sold as long as the ad hasn’t expired.

Managing active ads

If needed, you can make these changes to your Active ads:

  • Edit ads
    Make changes to your ad if you’ve made a mistake or if your ad doesn’t seem to be attracting buyers – consider adding better pictures (or a video), changing the description or lowering the price.
  • Remove ads
    If you’ve sold your item, or listed in the wrong category or ad type, you can easily remove your ad.
  • Add or remove a video
    If you’ve got a video of an item you’re selling, you can follow the steps from here to attach the video to your Classified ad. Alternatively, you can remove one from here as well.

Managing buyer and bidders

Monitor bidders and buyers to track who you're selling to and whether you consider them to be trustworthy. For more information, see our tips on safe trading.

When managing buyers, you might like to:

  • Check feedback & ratings
    We strongly encourage you to check the feedback & ratings your buyers have received from other traders they have dealt with on Trading Post®.
  • Cancel bids
    We allows you to cancel bids on your Auction listing to help you avoid the hassles of managing a difficult buyer or problematic sale.
  • Ban buyers
    You can also ban a buyer from bidding on or buying your items. Automatically ban buyers from purchasing your items if they have a negative feedback & rating score by setting your buyer preferences.

Sold items

Find items that have sold in Sold items and track your completion of the sale for each item.

Check the status of each sold item:

  • Awaiting checkout
    Now you’ve sold these items, the buyer needs to complete checkout to let you know how they want to pay for and receive the item.
  • Payment received
    Once the buyer has sent the money, they’ll mark the status of the item as paid. Make sure the buyer’s payment has cleared for these items before you mark them as payment received, then arrange for collection or delivery of the item.
  • Feedback outstanding
    Provide feedback on your experience with the buyer after you’ve sent or delivered the item.

Sell similar

If you’ve sold your item and now want to sell another using the same ad, use sell similar to relist your ad.

Not Sold items

Find your expired ads for the items that haven’t sold in Not Sold items. All expired ads can be relisted if you'd like to have another go at selling your item.

You can check the ads for these items:

Draft ads

Find drafts ads saved in your Ad Tools.

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